Chapter 9
1. PSYCHOTHERAPY IS NOT ADVICE. Psychotherapy is genuine conversation. Genuine conversation is exploration, articulation and strategizing. When you’re involved in a genuine conversation, you’re listening, and talking— but mostly listening. Listening is paying attention. It’s amazing what people will tell you if you listen.
- What’s the difference between advice and conversation?
- Which do you tend to receive the most from others?
2. When you are remembering the past, as well, you remember some parts of it and forget others. You have clear memories of some things that happened, but not others, of potentially equal import— just as in the present you are aware of some aspects of your surroundings and unconscious of others. You categorize your experience, grouping some elements together, and separating them from the rest. There is a mysterious arbitrariness about all of this. You don’t form a comprehensive, objective record. You can’t. You just don’t know enough. You just can’t perceive enough. You’re not objective, either. You’re alive. You’re subjective. You have vested interests— at least in yourself, at least usually.
- How would you describe the limits & subjective-ness of your memories?
3. The people I listen to need to talk, because that’s how people think. People need to think. Otherwise they wander blindly into pits. When people think, they simulate the world, and plan how to act in it. If they do a good job of simulating, they can figure out what stupid things they shouldn’t do. Then they can not do them. Then they don’t have to suffer the consequences. That’s the purpose of thinking. But we can’t do it alone. We simulate the world, and plan our actions in it.
- How does talking with another person help order your thoughts & actions?
4. True thinking is complex and demanding. It requires you to be an articulate speaker and careful, judicious listener, at the same time. It involves conflict. So, you have to tolerate conflict. Conflict involves negotiation and compromise. So, you have to learn to give and take and to modify your premises and adjust your thoughts— even your perceptions of the world. In consequence, thinking is emotionally painful, as well as physiologically demanding; more so than anything else— except not thinking. But you have to be very articulate and sophisticated to have all of this occur inside your own head. What are you to do, then, if you aren’t very good at thinking, at being two people at one time? That’s easy. You talk. But you need someone to listen. A listening person is your collaborator and your opponent.
- Where do you typically accomplish your best thinking...in your own head or by talking to a “listening person?” How do you account for this pattern?
5. Carl Rogers, one of the twentieth century’s great psychotherapists, knew something about listening. He wrote, “The great majority of us cannot listen; we find ourselves compelled to evaluate, because listening is too dangerous. The first requirement is courage, and we do not always have it.” He knew that listening could transform people. If you really understand a person in this way, if you are willing to enter his private world and see the way life appears to him, you run the risk of being changed yourself. You might see it his way, you might find yourself influenced in your attitudes or personality. This risk of being changed is one of the most frightening prospects most of us can face.” More salutary words have rarely been written.
- How does this explanation of poor listening play out in our personal, professional, political, and cultural lives? Please examine each.
6. Not all talking is thinking. Nor does all listening foster transformation. There are other motives for both, some of which produce much less valuable, counterproductive and even dangerous outcomes. There is the conversation, for example, where one participant is speaking merely to establish or confirm his place in the dominance hierarchy. There is another, closely allied form of conversation, where neither speaker is listening in the least to the other. Instead, each is using the time occupied by the current speaker to conjure up what he or she will say next, which will often be something off-topic, because the person anxiously waiting to speak has not been listening. Then there is the conversationwhere one participant is trying to attain victory for his point of view. This is yet another variant of the dominance-hierarchy conversation. During such a conversation, which often tends toward the ideological, the speaker endeavours to (1) denigrate or ridicule the viewpoint of anyone holding a contrary position, (2) use selective evidence while doing so and, finally, (3) impress the listeners...with the validity of his assertions. The goal is to gain support for a comprehensive, unitary, oversimplified world-view. Thus, the purpose of the conversation is to make the case that notthinkingis the correct tack.
- What is your experience with each of these, both as talker and listener?
7. These conversations are very different from the listening type. When a genuine listening conversation is taking place, one person at a time has the floor, and everyone else is listening. The person speaking is granted the opportunity to seriously discuss some event, usually unhappy or even tragic. Everyone else responds sympathetically. These conversations are important because the speaker is organizing the troublesome event in his or her mind, while recounting the story. The fact is important enough to bear repeating: people organize their brains with conversation. If they don’t have anyone to tell their story to, they lose their minds. Like hoarders, they cannot unclutter themselves. The input of the community is required for the integrity of the individual psyche. Put another way: It takes a village to organize a mind.
- Does our Panera group practice “genuine listening conversation?”
- Where might this type of listening occur elsewhere for you?
8. The final type of conversation, akin to listening, is a form of mutual exploration. It requires true reciprocity on the part of those listening and speaking. It allows all participants to express and organize their thoughts. A conversation of mutual exploration has a topic, generally complex, of genuine interest to the participants. Everyone participating is trying to solve a problem, instead of insisting on the a priorivalidity of their own positions. All are acting on the premise that they have something to learn. This kind of conversation constitutes active philosophy, the highest form of thought, and the best preparation for proper living. Other conversational types— except for the listening type— all attempt to buttress some existing order. The conversation of mutual exploration, by contrast, requires people who have decided that the unknown makes a better friend than the known.
- Where do you find such mutual conversation possible or available?
9. You already know what you know, after all— and, unless your life is perfect, what you know is not enough. You remain threatened by disease, and self-deception, and unhappiness, and malevolence, and betrayal, and corruption, and pain, and limitation. You are subject to all these things, in the final analysis, because you are just too ignorant to protect yourself. If you just knew enough, you could be healthier and more honest. You would suffer less. You could recognize, resist and even triumph over malevolence and evil. You would neither betray a friend, nor deal falsely and deceitfully in business, politics or love. However, your current knowledge has neither made you perfect nor kept you safe. So, it is insufficient, by definition— radically, fatally insufficient.
You must accept this before you can converse philosophically, instead of convincing, oppressing, dominating or even amusing. You must accept this before you can tolerate a conversation where the Word that eternally mediates between order and chaos is operating, psychologically speaking. To have this kind of conversation, it is necessary to respect the personal experience of your conversational partners. You must assume that they have reached careful, thoughtful, genuine conclusions. You must meditate, too, instead of strategizing towards victory. If you fail, or refuse, to do so, then you merely and automatically repeat what you already believe, seeking its validation and insisting on its rightness. But if you are meditating as you converse, then you listen to the other person, and say the new and original things that can rise from deep within of their own accord.
- What role does respect play in achieving such levels of listening?
10. It’s as if you are listening to yourself during such a conversation, just as you are listening to the other person. You are describing how you are responding to the new information imparted by the speaker. You are reporting what that information has done to you— what new things it made appear within you, how it has changed your presuppositions, how it has made you think of new questions. You tell the speaker these things, directly. Then they have the same effect on him. In this manner, you both move towards somewhere newer and broader and better. You both change as you let your old presuppositions die— as you shed your skins and emerge renewed.
A conversation such as this is one where it is the desire for truth itself— on the part of both participants— that is truly listening and speaking. That’s why it’s engaging, vital, interesting and meaningful. That sense of meaning is a signal from the deep, ancient parts of your Being. You’re where you should be, with one foot in order, and the other tentatively extended into chaos and the unknown. You’re immersed in the Tao, following the great Way of Life. There, you’re stable enough to be secure, but flexible enough to transform. There, you’re allowing new information to inform you— to permeate your stability, to repair and improve its structure, and expand its domain. There the constituent elements of your Being can find their more elegant formation. A conversation like that places you in the same place that listening to great music places you, and for much the same reason. A conversation like that puts you in the realm where souls connect, and that’s a real place. It leaves you thinking, “That was really worthwhile. We really got to know each other.” The masks came off, and the searchers were revealed.
- Recall and share a conversation where such results became evident.
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